You can return unopened or unused items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
A RMA (Return Merchandise Authorization) number needs to be issued by us before a return process can be initiated. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
To Re-package the items safely and securely:
To follow-up on the status of your return, please contact us at returns@omnimusicshop.com.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at returns@omnimusicshop.com with details of the product and the defect. Upon receipt of a RMA (Return Merchandise Authorization) number issued by us, you can send the item you consider defective back to us.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Some items are non-refundable and non-exchangeable. These include, but not limited to:
Bows with rosin on
Instruments that have been played extensively
4. Shipping
To return the item you purchased, please mail it to:
Returns Dept.
Omni Music Shop
30013 Ahern Ave.
Union City, CA. 94587
